Return Policy
Honey and honeycomb are food products, so returns are handled case by case with an emphasis on replacing anything that arrives damaged.
Damaged on arrival
Contact us within seven days of delivery with your order number and photos of the product and packaging. We will arrange a replacement or a refund.
Unopened products
Unopened products may be returned within 30 days of delivery. Return shipping is the responsibility of the customer unless the item was damaged or incorrect.
Opened food products
For food safety reasons, opened jars and comb boxes cannot be resold and are not eligible for return. If something is wrong with the product, contact us and we will work it out.
How to start a return
Email steven@savethebees.com or call (530) 663-8138 with your order number and the reason for the return.